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Legal Information:
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In sending a tape to Richard L. Hess, you agree to all of
the following:
Copyright
In sending a recording to Richard L. Hess for transfer you warrant
that you have adequate rights to have this copy made and that
you will hold Richard L. Hess harmless for any legal action or
proceeding arising out of this copying.
If you are an institutional (library, archive, etc.) or an industry
(record label, musician, etc.) client, it is presumed that you
have researched the copyright and that creating the copy is legal.
If you are a private client, and this is a commercially released
recording, live concert recording, or off-air radio or TV recording,
unless your name or the name of a relative or an ancestor appears
on the label, jacket, or liner notes of the recording, or is said
on the recording, or you have a permission letter from the entity
now owning the item, the work will be refused and returned to
you at your expense.
Forensic / Legal recordings
We do not accept nor process tapes that could potentially be
involved in legal proceedings, nor am I available for "expert
witness" testimony. We would suggest that you look here
for a partial list of people who are doing this type of work.
Liability
Shipping any tape to Richard L. Hess is done solely at the risk
of the tape owner. While Richard L. Hess uses the greatest care
possible in handling your original tape and has developed procedures
and business practices to safeguard your tapes, we cannot be responsible
for any loss or damage to your original. In no case shall Richard
L. Hess be liable for any amount greater than the services fees
already paid by the client to Richard L. Hess.
Dispute resolution and jurisdiction
If a dispute should arise, we hope that the dispute can be settled
amicably, but if such settlement cannot be reached, then this
dispute shall be brought to Mediation, Arbitration, or a Court
of Law (as the case may require and in that order of preference)
in and governed by the laws of Ontario, Canada.
Payment
Unless modified by prior arrangement, shipping a tape to Richard
L. Hess acknowledges that you agree to pay for the services rendered
in a prompt manner upon presentation of an invoice via email.
All prices quoted are estimates unless acknowledged as "fixed
price" or "not to exceed".
Note that for most private customers, especially on their first
order, we request payment in advance via cheque mailed with the
tape. For a full list of payment methods, please
see this page.
updated 2017-06-08
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Shipping Information
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Shipping tapes to Richard
We suggest FedEx EXPRESS (the
original, air-express part of the company) for incoming shipments
where the greatest safety of the original tape is paramount. UPS
AIR and DHL AIR services (not ground) are also acceptable.
DO NOT SEND CASH. IT IS PROHIBITED. I had to
make a 60 mile round trip to the airport to retreive a package
with cash from Fed Ex!
Mail has also proven very reliable, but takes much longer. Please
choose a mailing option that offers a tracking number.
While you won't see as many step-by-step reports as with FedEx
Express, it is still good to have.
Please declare tapes at $1 each. If this instruction is
not followed, you may incur additional charges. The carrier
will not reimburse anything more than the value of the raw tape.
The best insurance in shipping multiple tapes is to divide the
shipment into two or more packages and ship on different days.
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Ship to
Richard L. Hess c/o UPS Store
6-14845 Yonge St
Suite 124
Aurora, ON L4G 6H8
CANADA
(647) 479-2800
Please make checks payable to
Richard L. Hess
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Shipping advice email
When you ship us a tape, please send us an email including your
full contact information:
— name
— shipping address
— telephone numbers and best
times to call each (I may work evenings and weekends)
Click
here to email me.
updated 2022-06-09
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Customs Information
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Description for customs: Old audio tapes for
restoration (will be returned)
Value for customs and carriage: $1 per
tape
Harmonized Tariff Codes (please
select the most appropriate one)
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Tapes under 4 mm in width relating to
current events (including family)
8523.29.30.00
Tapes under 4 mm in width
8523.29.40.00
All tapes 1/4-inch in width
8523.29.60.00
All tapes 1/2-inch or 1-inch in width
8523.29.80.00
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Optical media with sound recordings
8523.49.30.00
All other optical media
8523.49.50.00
1/2-inch cassette tapes (PCM-F1)
8523.29.80.00
Instrumentation tapes (non-audio or
video recordings)
8523.29.20.00
Updated 2017-06-08
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Packing information:
(1) Please make sure that the ends of the tapes are secured. Of the
commonly available tapes, Scotch removable tape 811 (blue box) is preferred.
Tape the end to the outside flange of the reel see here.
(2) Please ship reels in boxes if you have them, or wrap them in paper.
Please ship cassettes in boxes if at all possible. If you must ship loose
cassettes, fold up some paper and put it through the hubs to keep the hubs
from rotating (the boxes do this). Cassettes that are playable should be
wound to one hub or the other, especially if they are not in the standard
protective box.
(3) Please do not use plastic/styrofoam peanuts: it's
bad for the tapes (they generate static) and they fly all over the place
when the boxes are opened. Please use bubble wrap or other similar padding
such as flexible closed cell foam sheets.
(4) Please do not use any packing material that creates dust
like shredded paper.
(5) We recently had some equipment come in which had been packed in
old foam rubber. This is the second time we've seen shipment turning
the foam to acidic goo. Please do NOT use old foam rubber,
it is too great a risk.
(6) If any tapes are moldy or excessively dirty, please
discuss this with Richard L. Hess before sending the tape, and please
enclose the tape in a heavy duty lockable freezer-type food storage
bag and mark the outside of the bag "moldy tape," or "dirty
tape-requires cleaning." There is a surcharge for processing moldy
and excessively dirty tapes as we cannot play them without cleaning
them first.
(7) Please do not send large or heavy boxes. The best
size box for shipping most tapes is 12x12x12 inches (310x310x310 mm)
and should weigh under 20 kg (44 lbs). Multiple boxes are preferred
to a single heavier box. Obviously, 12-inch and larger reels will need
to be shipped in larger boxes, but a full 16x16x16 box may be too heavy.
In this case, we prefer 16x16x10 (approx) boxes. We cannot deal with
large, heavy boxes. (The record so far is 197 lbs in one box on
a pallet, which caused great consternation and cost several gratuities--and
the pallet would not fit through the door of our receiving department.
Please don't do this. We do not have a loading dock.)
Updated 2017-06-08
How we ship material to our clients:
Since all of our work is backed up on our servers and is not deleted until we
are sure that you are satisfied with the project, unless arrangements are
made otherwise, we return all materials via Canada Post "Expedited
Parcel" which takes about ten business days to arrive in California.
Slightly less to closer locations.
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